Welcome to Soccer Smart 👋

By signing up to Soccer Smart as a client, you’re agreeing to our terms and conditions, which are designed to protect both you and us. These terms can change with or without your notice, so we recommend checking back regularly for the latest updates.

Payments and Refunds

Unless alternative agreements are agreed, all payments are taken in advance for the upcoming month via pre-approved Direct Debit through our partner GoCardless. Upon sign-up, clients enter into a monthly rolling agreement and payments will be taken on the same day every month until the client cancels the agreement in writing.

The first payment will be taken within 5 working days of sign-up, and on the same day (or around this date) every month thereafter. Clients must write to Soccer Smart Ltd at least five working days before their next payment is due if they’d like to cancel, or will be liable to pay the next month’s payment before their service terminates. If payment is not received for the upcoming month for whatever reason, content is immediately suspended until the payment is received.

Note that the payment date and content start date may differ – we might start creating and editing your profile content on January 1 but not receive payment until January 6 or vice versa depending on your responsiveness in the early stages. Soccer Smart Ltd must receive a written request to cancel on whichever date is first (payment due or the start of your next content cycle) or you will be liable to pay for the following month once we begin producing content.

Soccer Smart does not offer refunds – once the payment has been taken for the upcoming month, we assume you want to continue working with us and begin preparing the month’s content. Usually Soccer Smart Ltd prepare services in advance therefore next month work has already been accounted for in the payment.

Should you decide not to proceed with Soccer Smart Ltd following our profile creation, a one-off set-up fee of £300 will be charged to cover the cost of our work.

Upon securing a club/university, the client will be required to pay the outstanding balance of a total £1800 less payment already made on account in order to receive offers sourced by Soccer Smart Ltd on behalf of the client.

Copyright and Ownership

All content created by Soccer Smart Ltd for clients (including videos and images) is copyrighted to the account holder unless otherwise stated. However, Soccer Smart reserves the right to reuse and repurpose content (unless the client holds ownership – for example, photography and video) for other client accounts and projects. 

Your Personal Data

Soccer Smart Ltd carefully complies with the General Data Protection Regulation (GDPR) and other data protection laws. Clients agree that Soccer Smart Ltd may put their named and other details obtained from our emails and telephone conversations into a directory for internal use and for the purposes of enabling Soccer Smart Ltd to provide our service. All data supplied by any customer of Soccer Smart Ltd is held in accordance with our current privacy policy. Sensitive information – such as profile creating with partners BLRBOX – are encrypted and stored behind two-factor authenticated password managers – although Soccer Smart Ltd cannot be held responsible for passwords or sensitive information sent in emails. We recommend using a tool like Dead Drop when sending passwords. All sensitive information is securely deleted when a client terminates their plan with Soccer Smart Ltd, although contact information may be retained for future remarketing purposes.

Communication

Soccer Smart Ltd aims to respond to all client enquiries within 72 hours during weekdays. Our office is not manned on Saturday or Sunday and an agent will respond as soon as possible the next working day.

During busy periods, it may take us a little longer to respond to your emails. We recommend adding an ‘urgent’ or ‘important’ tag to your subject line if you need help immediately, and we’ll make sure these emails are dealt with as a priority. Please note: Soccer Smart Ltd is not liable for damages or loss of earnings should we take more than 72 hours to respond. You retain ownership and liability of your profile content and information provided at all times..

Soccer Smart Ltd provides customer service via email address only. Whilst we do take calls and allow clients to add us to WhatsApp, our primary communication channel is email and so all official correspondence should be sent to info@soccersmart.com or your dedicated account manager’s address. We cannot guarantee that correspondence sent elsewhere will be read or dealt with in a timely manner, so ensure anything important makes its way to our mailboxes first.

Soccer Smart Ltd is happy to offer customer service to reseller clients’ customers, but this is available on a case-by-case basis and is offered only when time permits. Unless agreed prior, reseller clients should handle client contact and liaise with their Soccer Smart Ltd account manager to relay messages.

Client Responsibilities

As a client, it is your responsibility to monitor comments and messages sent to your Soccer Smart Ltd and BLRBOX accounts. On some plans, we may respond to client comments if necessary, although questions we cannot answer will be left for the account holder to monitor. It’s also your responsibility to respond to our emails in a prompt manner and alert us to any changes in your circumstances, and give us at least thirty working days notice to cancel your subscription with Soccer Smart Ltd.

Managing Your Accounts

Soccer Smart Ltd excepts no responsibility for any travel costs, insurance or client agreements between club/university and client. This includes but is not limited to ensuring your profiles are regularly updated. We can not accept any responsibility for incorrect information provided from the client.

Content Disclaimers

Whilst we take great care in ensuring every piece of content provided on your profile is accurate and relevant, we are not liable for damages should inaccurate information be published on your profiles. All content is thoroughly researched from reputable sources and company websites, and it is ultimately the responsibility of clients to monitor their profile and alert us to any inaccurate information. So far, we’ve never had instances like this occur, but in some industries, there may be times where we have to exercise some extra caution! We recommend that you regularly update your dedicated account manager with news from your football career and report back amendments as soon as possible to avoid such incidents.

Changes to Terms

We may, at any time, and at our sole discretion, modify these Terms and Conditions, including our Privacy Policy, with or without notice. Any such modification will be effective immediately upon public posting. Your continued use of our service following any such modification constitutes your acceptance of these modified terms. We recommend that you bookmark this page and regularly return to ensure you understand and accept our latest terms and conditions.

Soccer Smart Ltd will alert clients to major changes or clauses which may affect your personal account via email. Soccer Smart Ltd also promises to give clients at least 30 days notice before price increases.

These terms were last updated on 11th January 2021.